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FAQ

How do I place an order?

Choose any of the following methods:

Online: Use our online catalog to place a secure order for any SA-SO product.

By Phone: 972-641-4911 or 800-527-2450. We are ready for your call Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.

By Fax: 972-660-3684

By Mail: 525 N. Great Southwest Parkway, Arlington, TX 76011


How do I pay for my order?

Choose from one of the following methods:

Bill Me: We will verify your account and order; then we will bill your account for the amount of the order plus shipping.

Credit Card: We accept MasterCard, Visa and American Express.


What are my shipping costs?

Shipping is based on UPS Ground rates. Please contact us for a quote on any other shipping option.


What are the payment terms?

For open credit orders, Net 30 Days.

Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection. Customer authorizes requests for credit information from any credit service agency.

Customers may pre-pay by check or credit card. We accept Visa, MasterCard and American Express.

As an added convenience to our government customers, we accept the I.M.P.A.C. card.


Are the prices the same online as in catalogs?

Prices are the same in catalogs and on this site. Occasionally, we will have special pricing offers available only on this site.

 

Whom can I call to help me with my order?

Anyone in our sales department can help you. Feel free to ask for Mary or Ericka. Our email configuration is simple. All of us at SA-SO have emails like this: firstname@sa-so.com.


How long will it take my order to ship?

Orders for non-custom products are normally shipped within 48 hours. Custom orders typically take 5 working days plus shipping time. Some orders are subject to longer time frames if they are large or complicated.


Whom do I contact with billing questions?

Feel free to call or email your sales representative.


Can I change my order?

Yes, it may be possible to alter your order, depending on its stage in the fulfillment process.


Will you automatically send me a proof for customized items?

Yes, we do proofs on all customized items. We want to make sure we get you what you need right the first time.


How do I remove myself from the mailing list?

Email: info@sa-so.com or call 972-641-4911.