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General Return Policy:

SA-SO Signs & Safety accepts returns on stock items within 90 days of the ship date. Please contact SA-SO's customer service personnel for a return authorization number (RMA#). A 15% restocking fee is charged on the returned items.

SA-SO does not accept returns on non-stock or custom items. Typically these items are manufactured on an “as ordered” basis, and cannot be used or resold for any other purpose.

SA-SO is not to be held responsible for freight charges returning the merchandise to our warehouse. Customer is responsible for arranging pickup and delivery of merchandise to SA-SO. The RMA# must be clearly marked on all packages.

Return and Repair Policy on Electronic and Technology Items:

SA-SO Signs & Safety accepts returns on stock electronic items within 90 days of the ship date. These items include, but are not limited to, Retrofit Flashing Light Kits, Flashing Beacons, Rectangular Rapid Flashing Beacons, Radar Speed Signs, and Illuminated Street Sign Kits. A 15% restocking fee is charged on the returned items.

SA-SO also accepts returns for repair. However, the customer must complete the requisite paperwork in advance of the return for repair. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a Return Authorization Number (RMA#).  A minimum diagnostic fee of 5% for each returned item’s retail value will be applied to repair items.

The customer is responsible for arranging pickup, freight charges, and delivery of merchandise to SA-SO Headquarters in Arlington, Texas. The RMA# must be clearly marked on all packages. In cases of manufacture defect or part failure within the warranty time frame, SA-SO will repair, replace, and deliver the product at no cost to the customer.

SA-SO does not accept returns on non-stock or custom electronic items. These items include, but are not limited to, activation systems, SolarSync, and Completed Illuminated Street Signs. These items are manufactured on an “as ordered” basis and cannot be used or resold for any other purpose.

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