How do I place an order?
We are happy to take your order by phone. Call 972-641-4911, Monday through Friday from 8:00 a.m. to 5:00 p.m. central time.
Purchase orders can be submitted by mail at 525 N. Great Southwest Parkway, Arlington, TX 76011. You will receive an order confirmation from our friendly inside sales team.
How do I pay for my order?
We accept checks and major credit cards: MasterCard, Visa and American Express.
What are my shipping costs?
Shipping is based on UPS Ground rates. Please contact us for a quote on any other shipping option.
What are the payment terms?
If you would like to set up an account with terms, contact us. If you have an account with terms, please call us, and we will happily take your order over the phone.
Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection. Customer authorizes requests for credit information from any credit service agency.
Customers may pre-pay by check or credit card.
As an added convenience to our government customers, we accept the I.M.P.A.C. card.
Whom can I call to help me with my order?
How long will it take my order to ship?
Orders for non-custom products are normally shipped within 48 hours. Custom orders typically take 7-10 working days plus shipping time. Some orders are subject to longer time frames if they are large or complicated.
Whom do I contact with billing questions?
Feel free to call or email your sales representative.
Can I change my order?
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process.
Will you automatically send me a proof for customized items?
Yes, we do proofs on all customized items. All proofs must be signed before we print your order. We want to make sure we get you what you need right the first time.
How does SA-SO's Lifetime data work for the SolarSync Service?
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