Frequently Asked Questions
How do I place an order?
We are happy to take your order by phone. Call 972-641-4911, Monday through Friday from 7:00 a.m. to 5:00 p.m. central time.
Purchase orders can be submitted by email at firstname.lastname@example.org. You will receive an order confirmation from our friendly inside sales team within 1-2 business days.
Purchase orders can be submitted by mail at 525 N. Great Southwest Parkway, Arlington, TX 76011. You will receive an order confirmation from our friendly inside sales team.
How do I pay for my order?
We accept checks and major credit cards: MasterCard, Visa and American Express.
What are my shipping costs?
Shipping is based on UPS Ground rates. Please contact us for a quote on any other shipping option.
What are the payment terms?
If you would like to set up an account with terms, contact us. If you have an account with terms, please call us, and we will happily take your order over the phone.
Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection. Customer authorizes requests for credit information from any credit service agency.
Customers may pre-pay by check or credit card.
As an added convenience to our government customers, we accept the I.M.P.A.C. card.
How long will it take my order to ship?
Orders for non-custom products are normally shipped within 48 hours. Custom orders typically take 7-10 working days plus shipping time. Some orders are subject to longer time frames if they are large or complicated.
Whom do I contact with billing questions?
Feel free to call or email your sales representative.
Can I change my order?
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process.
Will you automatically send me a proof for customized items?
Yes, we do proofs on all customized items. All proofs must be signed before we print your order. We want to make sure we get you what you need right the first time.
About SA-SO's Solar Traffic Calming Products:
SA-SO Signs & Safety is leading the way with our AC and solar powered traffic calming products. We stand behind our products and want to provide you the best solutions possible. Solar energy is a great alternative when A/C power and wiring is not available or practical.
A key component to solar power is access to sunlight, Our solar products are most efficient when they receive maximum sunlight possible. Consider these variables to get optimal performance and power capacity with your SA-SO solar product:
- Install devices with the solar panel facing south
- Avoid areas that cast shadows over the solar panel
- Evaluate weather and cloud coverage throughout the year.
As a result of these factors SA-SO has developed, or in some case pre-programed, the product settings to ensure maximum power reserves so these units will function throughout various weather and cloud conditions. Our units need a minimum of 3 hours of sunlight to fully charge the battery in most cases.
SA-SO’s radar speed signs are pre-programed to activate at the posted speed limit (and not lower) in order to conserve power. Additionally they do not activate at speeds greater than 25 mph over the limit in order to deter thrill-seeking speeders.
If solar is not the ideal solution for you, contact your account manager to learn more about SA-SO’s A/C powered devices.
Return and Repair Policy:
SA-SO Signs & Safety accepts returns on stock electronic items within 90 days of the ship date. These items include, but are not limited to, Retrofit Flashing Light Kits, Flashing Beacons, Rectangular Rapid Flashing Beacons, Radar Speed Signs, and Illuminated Street Sign Kits. A 15% restocking fee is charged on the returned items.
SA-SO also accepts returns for repair. However, the customer must complete the requisite paperwork in advance of the return for repair. Please email Sales@SA-SO.com to request a Return Authorization Number (RMA#). A minimum diagnostic fee of 5% for each returned item’s retail value will be applied to repair items. To schedule a meeting with one of our technical support agents please visit - https://calendly.com/sa-so_tech_support/15min
The customer is responsible for arranging pickup, freight charges, and delivery of merchandise to SA-SO Headquarters in Arlington, Texas. The RMA# must be clearly marked on all packages. In cases of manufacture defect or part failure within the warranty time frame, SA-SO will repair, replace, and deliver the product at no cost to the customer.
SA-SO does not accept returns on non-stock or custom electronic items. These items include, but are not limited to, activation systems, SolarSync, and Completed Illuminated Street Signs. These items are manufactured on an “as ordered” basis and cannot be used or resold for any other purpose.