These are the terms and conditions of ACP International Inc. of Arlington, Texas. ACP operates two divisions: ACP International and SA-SO (sometimes referred to as SA-SO Signs and Safety). Both divisions are referred to in these terms as ACP / SA-SO.

ACP International/SA-SO accepts returns on stock items within 30 days of the ship date. Please contact ACP’s/SA-SO’s customer service personnel for a Return Authorization number. Items must be returned within 30 days of the Return Authorization’s date of issue. A 20% restocking fee is charged on the returned items. Once quantities are confirmed and items are received in acceptable condition, a credit memo will be issued. ACP/SA-SO does not issue refunds on returned items.

ACP/SA-SO does not accept returns on non-stock or custom items. Typically these items are manufactured on an “as ordered” basis, and cannot be used or resold for any other purpose.

ACP/SA-SO is not to be held responsible for freight charges returning the merchandise to our warehouse. The customer is responsible for arranging the pickup and delivery of the merchandise to ACP/SA-SO. The return authorization number must be clearly marked on all packages.

SA-SO Signs & Safety accepts returns on stock electronic items within 30 days of the ship date. These items include, but are not limited to, Retrofit Flashing Light Kits, Flashing Beacons, Rectangular Rapid Flashing Beacons, Radar Speed Signs, and Illuminated Street Sign Kits. A 15% restocking fee is charged on the returned items.

SA-SO also accepts returns for repair. However, the customer must complete the requisite paperwork in advance of the return for repair. Please email TechSupport@SA-SO.com to request a Return Authorization Number (RMA#). A minimum diagnostic fee of 5% for each returned item’s retail value will be applied to repair items.

The customer is responsible for arranging pickup, freight charges, and delivery of the merchandise to SA-SO Headquarters in Arlington, Texas. The RMA# must be clearly marked on all packages. In cases of manufacture defect or part failure within the warranty time frame, SA-SO will repair, replace, and deliver the product at no cost to the customer.

SA-SO does not accept returns on non-stock or custom electronic items. These items include, but are not limited to, activation systems, SolarSync, and Completed Illuminated Street Signs. These items are manufactured on an “as ordered” basis and cannot be used or resold for any other purpose.

SA-SO Signs & Safety realizes that sometimes it is necessary to cancel an order. Stock items are usually sent out the next business day, in most cases. Stock items should be canceled within 12 hours. Custom orders are required to have artwork approval for all new items and cannot be canceled after 24 hours after artwork approval is returned. If this is a custom item for which previous artwork is to be used, the order must be canceled within 24 hours from receipt of order. In the event of a cancellation after this time period, the order will be billed to cover the cost of the work in progress.

SA-SO Signs & Safety realizes that errors do happen, although we strive to do our very best to deliver the products you requested. We ask that all shipments be checked upon receipt for the correct items and count on your order. Any discrepancies must be reported to our office within 30 days or receipt of your order. Our staff will take the necessary steps to rectify any problems.

Many freight carriers insist that damage be indicated before signing for the shipment. Please inspect for damage and notify the driver, so damage can be documented.

To maintain your satisfaction and ensure your final product is the highest possible quality, SA-SO Signs & Safety can only accept the following file formats:

• Vector-rendered artwork (.ai, .eps, or .pdf)
• Non-vector rendered artwork built to size (.pdf, .png, .psd, .tiff)

Unfortunately, we are unable to work with the following types of files:

• Any low-resolution image optimized for web or on-screen viewing (.jpg, .gif, or .png)
• Microsoft Word, Publisher or Excel files

The largest file we can accept via email is 15MB. If you have a larger file, please contact your sales representative to determine an alternate solution for sending your files.

Review SA-SO Signs & Safety Warranty information here: https://sa-so.com/images/warranty.jpg

ACP / SA-SO has a simple credit application process. Please contact us via phone or email and we will send you a New Customer Packet. We will process your application and get back to you within 3 business days. In most circumstances, the first order is done with a credit card, and credit is extended to credit-worthy customers after the first order.

Our standard approved credit terms are Net 30 days.

The compilation of content on this site is the exclusive property of ACP / SA-SO and protected by U.S. and international copyright laws. Some names and designs are trademarks, registered trademarks or trade dress of ACP / SA-SO. Such intellectual property may not be used in connection with any product or service that is not ACP / SA-SO’s, in any manner that may cause confusion among customers, or in any manner that disparages or discredits ACP / SA-SO.

ACP / SA-SO grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ACP / SA-SO. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent.

All items purchased from ACP / SA-SO are made pursuant to a shipment contract. Freight terms are FOB Shipping Point. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

ACP / SA-SO attempts to be as accurate as possible. However, ACP / SA-SO does not warrant that product descriptions, specifications, or other content is error-free.

The laws of the state of Texas, without regard to principles of conflict of laws, will govern these Terms and Conditions. Any dispute relating in any way to your doing business with ACP/SA-SO shall be adjudicated in the state of Texas, and you consent to exclusive jurisdiction and venue in such courts.

We reserve the right to make changes to our Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. In the event of an inconsistency between these Terms and Conditions and any other guidelines or agreements, the Terms will control.

We appreciate your business and want you to be completely satisfied with your final product!