Return and Repair Policy:
SA-SO Signs & Safety accepts returns on stock electronic items within 90 days of the ship date. These items include, but are not limited to, Retrofit Flashing Light Kits, Flashing Beacons, Rectangular Rapid Flashing Beacons, Radar Speed Signs, and Illuminated Street Sign Kits. A 15% restocking fee is charged on the returned items.
SA-SO also accepts returns for repair. However, the customer must complete the requisite paperwork in advance of the return for repair. Please email Sales@SA-SO.com to request a Return Authorization Number (RMA#). A minimum diagnostic fee of 5% for each returned item’s retail value will be applied to repair items. To schedule a meeting with one of our technical support agents please visit - https://calendly.com/sa-so_tech_support/15min
The customer is responsible for arranging pickup, freight charges, and delivery of merchandise to SA-SO Headquarters in Arlington, Texas. The RMA# must be clearly marked on all packages. In cases of manufacture defect or part failure within the warranty time frame, SA-SO will repair, replace, and deliver the product at no cost to the customer.
SA-SO does not accept returns on non-stock or custom electronic items. These items include, but are not limited to, activation systems, SolarSync, and Completed Illuminated Street Signs. These items are manufactured on an “as ordered” basis and cannot be used or resold for any other purpose.